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Total Quality Safety Management and Auditing

Total Quality Management (TQM) is a business philosophy that yields customer satisfaction and continuous process improvement. This new reference and workbook embraces the TQM revolution and explains to readers how TQM principles are applied to safety and health programs. The text also focuses on the ISO-9000 Quality Program, Voluntary Protection Program, and Process Safety Management. For each of these topics, the key principles are identified and described, and the quality principles are adapted to safety.

I. MANAGEMENT RESPONSIBILITY Management has the responsibility to
ensure that a quality system exists and is effective. In quality terms, management
responsibility means that management is responsible for: defining the policies
and ...