Sebanyak 417 item atau buku ditemukan

Building Great Customer Experiences

This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success. With the use of compelling examples and cases the authors show that this is key for all companies and organisations.

This book is about building and delivering great customer experiences.

Customer Engagement Marketing

This book provides a synthesis of research perspectives on customer engagement through a collection of chapters from thought leaders. It identifies cutting-edge metrics for capturing and measuring customer engagement and highlights best practices in implementing customer engagement marketing strategies. Responding to the rapidly changing business landscape where consumers are more connected, accessible, and informed than ever before, many firms are investing in customer engagement marketing. The book will appeal to academics, practitioners, consultants, and managers looking to improve customer engagement.

This book provides a synthesis of research perspectives on customer engagement through a collection of chapters from thought leaders.

Remote Service Technology Perception and its Impact on Customer-Provider Relationships

An Empirical Exploratory Study in a B-to-B-setting

Stefanie Paluch employs multiple qualitative methods to explore the perception of remote services and its impact on customer-provider relationships in USA, Germany and Sweden. She develops a comprehensive model about customers’ holistic remote service experience and derives theoretical propositions that reflect main influence factors.

Stefanie Paluch employs multiple qualitative methods to explore the perception of remote services and its impact on customer-provider relationships in USA, Germany and Sweden.

Making Customer Satisfaction Happen

This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.

This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.

Grid and Cloud Computing

A Business Perspective on Technology and Applications

In today’s dynamic business environment, IT departments are under permanent pressure to meet two divergent requirements: to reduce costs and to support business agility with higher flexibility and responsiveness of the IT infrastructure. Grid and Cloud Computing enable a new approach towards IT. They enable increased scalability and more efficient use of IT based on virtualization of heterogeneous and distributed IT resources. This book provides a thorough understanding of the fundamentals of Grids and Clouds and of how companies can benefit from them. A wide array of topics is covered, e.g. business models and legal aspects. The applicability of Grids and Clouds in companies is illustrated with four cases of real business experiments. The experiments illustrate the technical solutions and the organizational and IT governance challenges that arise with the introduction of Grids and Clouds. Practical guidelines on how to successfully introduce Grids and Clouds in companies are provided.

This book provides a thorough understanding of the fundamentals of Grids and Clouds and of how companies can benefit from them. A wide array of topics is covered, e.g. business models and legal aspects.

The 2nd International Workshop on Learning Technology for Education in Cloud

Proceedings from the 2013 LTEC conference in Kaohsiung, Taiwan. The papers examine diverse aspects of Learning Technology for Education in Cloud environments, including social, technical and infrastructure implications. Also addressed is the question of how cloud computing can be used to design applications to support real time on demand learning using technologies. The workshop proceedings provide opportunities for delegates to discuss the latest research in TEL (Technology Enhanced Learning) and its impacts for learners and institutions, using cloud technologies.

Proceedings from the 2013 LTEC conference in Kaohsiung, Taiwan. The papers examine diverse aspects of Learning Technology for Education in Cloud environments, including social, technical and infrastructure implications.

Cloud Computing and Services Science

The Cloud Computing and Services Science book comprises a collection of the best papers presented at the International Conference on Cloud Computing and Services Science (CLOSER), which was held in The Netherlands in May 2011. In netting papers from the conference researchers and experts from all over the world explore a wide-ranging variety of the emerging Cloud Computing platforms, models, applications and enabling technologies. Further, in several papers the authors exemplify essential links to Services Science as service development abstraction, service innovation, and service engineering, acknowledging the service-orientation in most current IT-driven structures in the Cloud. The Cloud Computing and Services Science book is organized around important dimensions of technology trends in the domain of cloud computing in relation to a broad scientific understanding of modern services emerging from services science. The papers of this book are inspired by scholarly and practical work on the latest advances related to cloud infrastructure, operations, security, services, and management through the global network. This book includes several features that will be helpful, interesting, and inspirational to students, researchers as well as practitioners. Professionals and decision makers working in this field will also benefit from this book

This book includes several features that will be helpful, interesting, and inspirational to students, researchers as well as practitioners. Professionals and decision makers working in this field will also benefit from this book N/A

Cloud Computing for Enterprise Architectures

This important text provides a single point of reference for state-of-the-art cloud computing design and implementation techniques. The book examines cloud computing from the perspective of enterprise architecture, asking the question; how do we realize new business potential with our existing enterprises? Topics and features: with a Foreword by Thomas Erl; contains contributions from an international selection of preeminent experts; presents the state-of-the-art in enterprise architecture approaches with respect to cloud computing models, frameworks, technologies, and applications; discusses potential research directions, and technologies to facilitate the realization of emerging business models through enterprise architecture approaches; provides relevant theoretical frameworks, and the latest empirical research findings.

This important text provides a single point of reference for state-of-the-art cloud computing design and implementation techniques.

Cloud Computing

Principles, Systems and Applications

This practically-focused reference presents a comprehensive overview of the state of the art in Cloud Computing, and examines the potential for future Cloud and Cloud-related technologies to address specific industrial and research challenges. This new edition explores both established and emergent principles, techniques, protocols and algorithms involved with the design, development, and management of Cloud-based systems. The text reviews a range of applications and methods for linking Clouds, undertaking data management and scientific data analysis, and addressing requirements both of data analysis and of management of large scale and complex systems. This new edition also extends into the emergent next generation of mobile telecommunications, relating network function virtualization and mobile edge Cloud Computing, as supports Smart Grids and Smart Cities. As with the first edition, emphasis is placed on the four quality-of-service cornerstones of efficiency, scalability, robustness, and security.

This new edition also extends into the emergent next generation of mobile telecommunications, relating network function virtualization and mobile edge Cloud Computing, as supports Smart Grids and Smart Cities.