Sistem Informasi Pustaka

"Comprehensive and lucid, the book will help educational planners to build on their beliefs, fine-tune their mission and work towards the goal of providing quality education. An indispensable resource for educational administrators and heads of universities, colleges and schools, this book will also be of interest to researchers in quality management and education."--BOOK JACKET.

Marmar Mukhopadhyay,

Most educational institutions run on a routine, often without a plan of
development. Any developmental efforts are usually piecemeal approaches.
Total quality management (TQM) urges for long-term planning, which is also
dynamic, since the ...

The Textbook of Total Quality in Healthcare

Until now, no textbook on TQ has emerged that was written specifically for the healthcare industry. The Textbook of TQ in Healthcare is the first true text prepared by healthcare professionals for healthcare professionals. It provides a discussion of the tools, techniques and principles of TQ. Academic programs will find this text very useful for courses in TQ, quality management, general and strategic management and leadership.The Textbook is also an excellent reference for students and professionals in medicine, nursing, allied health services, pharmacy and healthcare administration. The Textbook of TQ in Healthcare starts with an introduction and history of TQ and its movement from the manufacturing sector to the healthcare industry. Quality is then discussed as a major cornerstone of the healthcare delivery system. Principles, methods for implementation and the tools for assessing TQ progress are described. The Textbook concludes with a section on comparative analysis of TQ with other management philosophies. Also presented are a case study of a major healthcare facility that has actually implemented TQ and an excellent collection of articles that further expand the understanding of TQ.

A. F. Al-Assaf, June Schmele,

INTEGRATION of TOTAL QUALITY and QUALITY ASSURANCE Bryan S. Tindill,
MSHA Douglas W. Stewart, DO Even though the processes of quality assurance (
QA) and total quality (TQ) differ, the ultimate goal of both is the improvement of ...

Total Quality Safety Management and Auditing

Total Quality Management (TQM) is a business philosophy that yields customer satisfaction and continuous process improvement. This new reference and workbook embraces the TQM revolution and explains to readers how TQM principles are applied to safety and health programs. The text also focuses on the ISO-9000 Quality Program, Voluntary Protection Program, and Process Safety Management. For each of these topics, the key principles are identified and described, and the quality principles are adapted to safety.

Michael B. Weinstein,

I. MANAGEMENT RESPONSIBILITY Management has the responsibility to
ensure that a quality system exists and is effective. In quality terms, management
responsibility means that management is responsible for: defining the policies
and ...

Total Quality Project Management for the Design Firm

How to Improve Quality, Increase Sales, and Reduce Costs

Staying Small Successfully A Guide for Architects, Engineers, and Design Professionals Frank A. Stasiowski Today′s design professional with entrepreneurial ambitions often has in mind a small firm. Written by a veteran architect and consultant, here is a clear, detailed road map to setting up a small business or guiding an existing one to success. Using miniprofiles of several small successful design firms, the author pinpoints exactly what′s made them flourish. In a step–by–step format, he describes the six elements of the strategic planning process, tips on doubling average profit levels, building a loyal clientele, making your company a magnet for top talent, as well as measuring the financial health of your firm. This all–in–one seminar includes numerous checklists and flowcharts, a list of design firm management consultants, a typical marketing plan, and a survey of typical marketing costs. 1991 (0–471–50652–4) 297 pp. Value Pricing for the Design Firm Frank A. Stasiowski Essential to the design firm negotiating tough economic times, here is a handbook to garnering the most effective price for your services. Making the traditional cost–per–hour approach obsolete, the book teaches you how to price services based on their value to your client. Full of tactics that can be applied immediately, the book outlines the different methods of value pricing, ways to create value, a format for charging minimum fees, and a formula for price contracts. Other practical pricing tips include mini–scoping your services, charging for reimbursables, pricing change orders, as well as advice on negotiating a better contract. Complete with sample forms and lists, the book is a practical, easy–to–implement recession survival kit for the design firm. 1993 (0–471–57933–5) 240 pp. Cash Management for the Design Firm Frank A. Stasiowski While excellence in design and engineering may generate clients, monitoring and planning the movement of cash is central to a company′s survival. This practical guide outlines a det!ailed cash management plan that makes continued financial health possible even during lean economic times. Using a clear, easy–to–implement approach, the book describes: cash management techniques, project budgeting, profitable project pricing structures, controlling project and overhead costs, getting paid, and planning and monitoring performance. The book also includes valuable advice on negotiating a contract, the most profitable contract types, the purchasing process, acquiring capital equipment, and internal financial controls. Numerous checklists and exercises as well as sample reports and financial documents are included. 1993 (0–471–59711–2) 324 pp.

Frank A. Stasiowski, David Burstein,

How to Improve Quality, Increase Sales, and Reduce Costs Frank A. Stasiowski,
David Burstein ... This chapter describes how Total Quality Project Management (
TQPM) difiers from traditional ways of thinking about quality in design firms and ...

Organizational Excellence Through Total Quality Management

H. Lal,

Quality has become a priority national strategy. It has major technical, economic
and human implications, which influence competitiveness, employment, exports
and overall economic growth of any country. In the first phase of our economic ...

Total Quality in Construction Projects

Achieving Profitability with Customer Satisfaction

Total quality management is vital to long-term business success. it is much more applicable to construction than are the procedures which have been developed for and used with great success in manufacturing industry. BS 5750 (Quality Systems) part 1-3 and even part 8 are more relevant to repetitive processes than to one-off projects. This book shows that the philosophy and principles of quality management apply just as much to the constructionindustry as adapted to take account of the very different procedures involved. Management theory and practices and the processes relevant to the construction industry are analysed to show that, for total quality management to succeed, teamwork is essential. The client and other parties must change confrontational attitudes and form a harmonious partnership.

R. Baden Hellard,

4 General application of total quality management to construction projects The
purpose of all quality management systems is to organise all the resources and
efforts of the supplier of a product or service to the needs of his many customers
in ...

Building Total Quality

A guide for management

Building Total Quality is an essential reference to all those involved in the construction of a total quality organisation

T. Conti,

Building Total Quality is an essential reference to all those involved in the construction of a total quality organisation

Small Business Total Quality

Written specifically for small business managers, this book gives a practical step-by-step guide to the implementation of Total Quality Management (TQM). It will assist all small businesses from the recently established entrepreneur-based company employing a handful of people to businesses of 100 staff and above with an established management structure and position within the market place. This book will give practical help and early results and includes actual case studies of successful TQM implementation from a broad cross-section of small businesses.

N. Huxtable,

HOW TO CALCULATE THE COST OF QUALITY product defects. They were
calculated by giving a sterling value to every non-conformance report which the
workforce were encouraged to complete for every business process. In view of
the ...

Total Quality Management

Proceedings of the first world congress

In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.

G. Kanji,

As in table 2, the emphasis on quality plays a less dominating role. It is
interesting to note, however, that the aspects implicitly linked to quality work,
namely 'cooperate more closely with our suppliers', 'make continuous efforts to
improve our ...

Total Quality in Research and Development

The present environment for research and development in business can be characterized in two simple words: inconsistent horizons. As the rapid development of technology and the number of new scientific discoveries have led to tremendous change, businesses have modified their entire corporate structure, downsizing, and operating in a constant state of flux. This environment with its inconsistency makes R&D a risky venture. Total Quality in Research and Development looks at these problems and presents models, systems, and paradigms that offer a systematic improvement process for businesses and their management. The unparalleled challenge faced by those working in R&D functions is examined, offering beneficial approaches for implementing total quality improvement efforts. This book shows how TQ promotes rather than stifles inventiveness, ingenuity, and individual accomplishment. Through collaborative efforts, both team and individual performance initiates and maintains clear objectives as well as produces the optimal environment for the prospering of research. The total quality systems presented here are not just a system, method, or philosophy, but rather a working model for daily operations. This valuable and practical working model examines actual daily work practices, guideposts and measurements for success, and management practices that stress creativity and group achievements that support company goals.

Greg McLaughlin,

He later worked at Bell Laboratories in the area of quality assurance. He worked
as a government administrator, university professor, labor arbitrator, and
corporate director before establishing his own consulting firm, the Juran Institute,
...

Total Quality Management in Human Service Organizations

Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.

Lawrence L. Martin,

As these estimates indicate, the costs of not providing quality products and
services can be so great that the costs of implementing quality management
programs are usually recovered. QUALITY MANAGEMENT AND HUMAN
SERVICE ...

Total Quality in Marketing

Total Quality in Marketing integrates the two areas of marketing and quality management and demonstrates how they are mutually compatible and complementary. Its primary focus is to assist managers in applying total quality principles to the overall marketing management process-preparing for a more highly competitive marketplace. Practical guidelines and processes are offered on how quality initiatives impact planning, organization, implementation, and quality control. This unique and valuable book presents a systems approach to quality-how to operationalize in the context of both the management and marketing cycles. It demonstrates how to establish effective team-based practices as well as describes the pitfalls of quality programs that are introduced as stand-alone programs without any linkage to overall strategy. This useful new book serves as a teaching tool and comprehensive reference source for integrating total quality. Case studies, exercises and chapter profiles also provide excellent support materials.

William C. Johnson, Richard Chvala, Frank Voehl,

WHAT IS QUALITY? Quality is one of those elusive concepts which is easy to
visualize but difficult to define. Quality has many definitions, ranging from specific
to general, and varies by functional area. For example, Philip Kotler, a leading ...

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