Sams Teach Yourself Microsoft Dynamics CRM 2011 in 24 Hours

In just 24 sessions of one hour or less, you’ll learn how to drive powerful business results with Microsoft Dynamics CRM 2011! Using this book’s straightforward, step-by-step approach, you’ll learn ho
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SAP CRM Web Client

Customizing and Development

Do you want to utilize the new CRM user interface in the best possible way? This comprehensive guide, suitable for SAP CRM 2007 and SAP CRM 7.0, explains everything that you need to know about the CRM
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The Critical Success Factors of Customer Relationship Management (CRM) Technological Initiatives

A Guide to Implementing Oracle Siebel CRM 8.X

In the current business environment, it is imperative that CRM (Customer Relation Management) systems need to evolve from storehouses of customer information into effective tools for building customer
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Text Mining and Its Applications to Intelligence, CRM and Knowledge Management

Text Mining is an interdisciplinary field bringing together techniques from data mining, linguistics, machine learning, information retrieval, pattern recognition, statistics, databases, and visualiza
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MySAP CRM

The Official Guidebook to SAP CRM 4.0

죽은 CRM 살아있는 CRM

Exploiting CRM

Connecting with Customers

It's time to rethink Customer Relationship Management - not as a discrete technology strategy, or as a stand alone marketing tool. Increasingly demanding customers and intense competition require that
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Contract Abstracts and CRM Archeology

Discover SAP CRM

Discover what SAP CRM is and whether it s right for your business Learn from practical customer examples and real world insight New coverage of mobility, incident management, partner channel managemen
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Maximizing Your SAP CRM Interaction Center

This is a must-have resource for anyone interested in learning how to optimize and maximize the SAP CRM Interaction Center. You'll discover what the SAP CRM Interaction Center is, and learn how to max
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Single-pilot CRM