World Class Quality

Using Design of Experiments to Make It Happen

This revised, expanded best-seller is a powerful new tool kit for the 21st century.

Stress-Free Discipline

Simple Strategies for Handling Common Behavior Problems

All children test boundaries (and sometimes your patience). It's a natural part of growing up. Your job as a parent is to let them know what's acceptable and what isn't, praise good behavior, and enfo
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The Art of War for Small Business

Defeat the Competition and Dominate the Market with the Masterful Strategies of Sun Tzu

Sun Tzu's ancient The Art of War has inspired military, political, and business leaders across the world with its brilliant strategies for prevailing against opponents. At the core of this classic tre
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Accounting for the Numberphobic

A Survival Guide for Small Business Owners

Why do so many business owners dread looking at the numbers? They make excuses…They don’t have time…That’s what the accountant is for....But the simple truth is that no one else will ever be as invest
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101 Résumés for Sure-hire Results

Sell Your Business for an Outrageous Price

An Insider's Guide to Getting More Than You Ever Thought Possible

Too many businesses sell for far less than they should! After pouring time, energy, and money into their company, owners deserve to squeeze every last dollar they can from that hard-earned investment.
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Customer Experience 3.0

High-Profit Strategies in the Age of Techno Service

With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only
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Think Agile

How Smart Entrepreneurs Adapt in Order to Succeed

Funding falls apart. A similar product is unveiled by a more established company. A key employee jumps ship to work for a competitor. These are the unexpected obstacles that derail even the most promi
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Goal Setting

The Nonprofit Fundraising Solution

Powerful Revenue Strategies to Take You To the Next Level

The nonprofit sector is facing major fundraising challenges. Government cutbacks, shrinking endowments, and business belt-tightening mean revenue shortfalls that could prevent organizations from fulfi
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Training in Motion

How to Use Movement to Create Engaging and Effective Learning

When people are kept from moving—whether they're sitting through a presentation or stuck behind a desk—they become restless and their attention waivers. Yet most training ignores the innate human desi
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Make It Matter

How Managers Can Motivate by Creating Meaning

How many people find a sense of purpose in their jobs? Unfortunately, studies show that most do not. Their bodies may put in long hours, but their hearts and minds never punch in. And that's a terribl
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