| 2021-04999-0001 |
Tersedia di Perpustakaan Universitas Pelita Bangsa
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Mangrove ecology in Indonesia; proceedings.
Jalan akan memudahkan tranportasi dan komunikasi , meningkatkan mobilitas
penduduk , mempermudah berbagai upaya pelayanan , membuka keterisolasian
, memudahkan upaya pengembangan usaha / bisnis masyarakat dan ...
Seminar on joint venture in forest industry in Indonesia; proceedings.
Seminar on joint venture in forest industry in Indonesia; proceedings.
Study cases of export marketing; a training program for Indonesian exporters.
Study cases of export marketing; a training program for Indonesian exporters.
In this strategic, thought-provoking book, Naumann reveals that the key success factor for every business--manufacturing, service, or retail--is the ability to maximize customer value. An excellent resource for middle managers, senior managers, and trainers in any corporation whose goal is to achieve sustainable competitive advantage.
With this book, Earl Naumann provides the first definitive source for the new business paradigm of customer value.
"At last a book to show you in very practical terms what real changes you have to make to become truly customer focused." ¿ Cannon Ltd. A proven framework to implement a customer-focused strategy using the nine basic principles of Kaizen.
This book includes case histories of companies like Unipart and Cannon who have already discovered how successful Kaizen customer care can be when joined with traditional customer service strategies.
