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Converting Customer Value

From Retention to Profit

A company exists to make profit, and everything it does is a step towards that goal. Many firms are trying to get closer to their customers, but few realise how crucial this is to corporate value. Indeed, the long-term value of a company is perhaps best described as the sum of future profits from customers, discounted to a present value. Tackling two hot topics in business - CRM and corporate value - and based on a study undertaken by the Customer Management Leadership Group, John Murphy's new book links customer management directly to company profitability for the first time. By implementing its Customer Management Integration Framework, a company can see cash flows for each customer relationship, and use that information to effectively manage key customers for higher and more resilient levels of profitability.

That company can be your company. By implementing the advice, tools and frameworks contained in this book, you can immediately begin Converting Customer value to design and deliver higher, more resilient levels of corporate profit.

Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation

Tools for pleasing even the most demanding customers A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them. Perfect Phrases for Customer Service gets you quickly up and running with everything you need to keep customers happy and loyal, including: Clear explanations of the reasons for difficult customer behaviors Proven tools and techniques for successfully handling even the most cantankerous customers 101 dialogues and scripts organized according to types of difficult behaviors, usable as is or as part of a training program, and easily tailored to any industry and company culture For more information, visit www.customerservicezone.com

It's a complete service-training program in one handy guide, featuring: 101 ready-to-use scripts and phrases for more successful service Verbal tools and techniques to deal with customer complaints Common business scenarios and bottom-line ...

The Ultimate Customer Support Executive

Unleash the Power Your Customer

If customer support is so critical, why are complaints about customer support at an all-time high? If people buy on price but stay because of service, why are not companies listening to their own customer support teams, the people who know their customers best? How does this flawed approach impact the bottom line? In his eye-opening new book, The Ultimate Customer Support Executive, global support expert Phil Verghis unveils the secrets of getting and keeping customers for life in this hyper-competitive world. By successfully merging people, processes and technology, Verghis demonstrates how to unleash the power of the customer to propel your company to new levels of success and turbo-charge your career at the same time. In today's interconnected world, few companies have thought through the implications of providing global support in a holistic way. Verghis, a savvy practitioner and consultant with clients around the world, helps you realize that it is much more than a crucial challenge. It is an incredible opportunity. The Ultimate Customer Support Executive shows you how to: Unleash the power of your customer within your organization . Make customer support more strategic to your business. Position yourself and your organization for success by enlisting the power of the customer . Evaluate best practices in people, processes and technologies. Earn respect from internal colleagues. How to deal with global customers and manage support teams scattered across the globe . Think about, and prepare for, outsourcing and offshoring discussions.In addition to high-level implementation strategies, the book includes provocative thinking about the future of technical support and global support philosophies in the 21st century.

Think about, and prepare for, outsourcing and offshoring discussions.In addition to high-level implementation strategies, the book includes provocative thinking about the future of technical support and global support philosophies in the ...

Panduan Sistem Bangunan Tinggi

  • ISBN 13 : 9789797416850
  • Judul : Panduan Sistem Bangunan Tinggi
  • Pengarang : Ir. Jimmy S. Juwana,  
  • Penerbit : Erlangga
  • Klasifikasi : 690.8 JUW p
  • Call Number : 690.8 JUW p IR. p
  • Bahasa : Indonesia
  • Tahun : 2005
  • Halaman : 319
  • Halaman : 319
  • Ketersediaan :
    2022-05569-0004
    Tersedia di Perpustakaan Universitas Pelita Bangsa
    2022-05569-0003
    Tersedia di Perpustakaan Universitas Pelita Bangsa
    2018-03777-0002
    Tersedia di Perpustakaan Universitas Pelita Bangsa
    2018-03777-0001
    Tersedia di Perpustakaan Universitas Pelita Bangsa

Introduccion al analisis grafico de datos experimentales

Unidades base o fundamentales En términos generales, las unidades base y las
unidades derivadas, con sus múltiplos y submúltiplos son lo que se denomina
Sistema de Unidades SI. Las unidades base son siete unidades bien definidas y
 ...

Analisis dan evaluasi hukum tentang pengaturan perbankan syariah di Indonesia

Management of Islamic banking from legal perspective in Indonesia.

pengaturan , misalnya apakah bank syariah diperbolehkan merger dengan bank konvensional , apakah bank syariah dapat merger dengan lembaga keuangan bukan bank mengingat bank syariah sifatnya universal banking yang mencakup kegiatan usaha ...