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Maximizing Your SAP CRM Interaction Center

This is a must-have resource for anyone interested in learning how to optimize and maximize the SAP CRM Interaction Center. You'll discover what the SAP CRM Interaction Center is, and learn how to maximize it through customization and enhancement. Each chapter describes specific functions, explains why they are useful, and then demonstrates how to use and customize them. Topics covered include Computer Telephony Integration and Multi-Channel Integration, the different types of Interaction Centers, IC Marketing, IC Service, Shared Services Center, Telesales, and much more. You'll also learn about customer success stories and SAP's current and future plans. This book is up to date for CRM 2007, but also provides useful information for all versions of the IC, including tips and suggestions on why it is beneficial to upgrade. Whether you're a newcomer to SAP CRM and need an introduction to the Interaction Center, or you're a current SAP CRM IC user who wants to know what's new and find out how to customize your options, this book will give you the answers you need.

This is a must-have resource for anyone interested in learning how to optimize and maximize the SAP CRM Interaction Center.

Vtiger V5.x CRM

Installation, User and Administration Manual for the Popular Open Source CRM System

vtiger CRM is one of the best freely available CRM systems for small and medium-sized enterprises. In this manual, CRM specialist Dr. Frank Piepiorra explains in detail how to install and use this professional and sophisticated CRM program. Besides exactly describing all the functions included in the program, Dr. Piepiorra offers a large number of valuable hints and examples for an effective use by sales and service staff. The configuration options are explained in a comprehensive way, and illustrated by numerous examples. Assisted by this manual, you will quickly become familiar with the CRM system. The aim is to enable you, after a short training period, to efficiently administer your customers and to coordinate the work of your staff. The subjects: vtiger CRM installation and first steps, basic operation, data input with CRM, administrative tasks, administration examples.

Assisted by this manual, you will quickly become familiar with the CRM system. The aim is to enable you, after a short training period, to efficiently administer your customers and to coordinate the work of your staff.

The C.R.M. Pocketbook

Meeting the right customers' needs profitably is busnesses' biggest challenge. With customer choice wider now that it has ever been, not least because of the emergence of the World Wide Web and other new technologies, competition is fiercer and pressure on margins greater than ever. The need to build long-term customer relationships that are profitable is paramount.

Customer relationship management (CRM) seeks to organise a business around its customers. This book describes customer relationship management and explains why businesses are employing it.

Crm At The Speed Of Light 4E

The fourth edition of this bestseller brings the work up-to-date with now-critical examinations of how Web 2.0 technologies and social media tools are being woven into CRM strategies. The book identifies the new business models now being used by the most successful companies and provides valuable guidance on how other companies can and should adopt these innovations. CRM expert Paul Greenberg examines the companies that are providing the best tools, provides his recommendations, and interviews industry leaders. The book's companion website (MyCRMCareer.com) will foster a user community.

CRM expert Paul Greenberg examines the companies that are providing the best tools, provides his recommendations, and interviews industry leaders. The book's companion website (MyCRMCareer.com) will foster a user community.

Microsoft Dynamics Crm 2015 Unleashed

>Microsoft® Dynamics CRM 2015 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, managing, and securing both cloud and on-premise based versions of Dynamics CRM. Leading Dynamics implementer Marc Wolenik fully covers Microsoft Dynamics CRM 2015. You'll find thorough coverage of Dynamics' revamped "Flow" interface and advanced cross-platform mobile client support. Extensive new coverage also includes: Business Process Flows, Portable Business Logic, reporting and forms improvements, server-side email synchronization, MarketingPilot, NetBreeze, Yammer, and much more. Drawing on extensive insider knowledge, Wolenik presents proven best practices and pitfalls to avoid in using every significant Dynamics CRM 2015 capability-information available in no other book. Marc J. Wolenik, is CEO of Webfortis, a Microsoft Gold Customer Relationship Management Competency Partner that specializes in delivering Microsoft Dynamics CRM/xRM solutions for companies of all sizes. Learn from experience and dive deep into CRM technologies that cross almost every industry and vertical. His books include Microsoft Dynamics CRM 2013 Unleashed, Microsoft CRM 4 Unleashed, and Microsoft CRM 4 Integration Unleashed.

Leading Dynamics implementer Marc Wolenik fully covers Microsoft Dynamics CRM 2015. You'll find thorough coverage of Dynamics' revamped "Flow" interface and advanced cross-platform mobile client support.

Siebel CRM 100 Success Secrets - 100 most asked questions on Siebel Customer Relationship Management Applications covering Oracle enterprise CRM, On Demand software and Business Intelligence

There has never been a Siebel Guide like this. 100 Success Secrets is not about the ins and outs of Siebel. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This book is also not about Siebel's best practice and standards details. Instead, it introduces everything you want to know to be successful with Siebel.

It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This book is also not about Siebel's best practice and standards details.

Data Mining Techniques in CRM

Inside Customer Segmentation

This is an applied handbook for the application of data mining techniques in the CRM framework. It combines a technical and a business perspective to cover the needs of business users who are looking for a practical guide on data mining. It focuses on Customer Segmentation and presents guidelines for the development of actionable segmentation schemes. By using non-technical language it guides readers through all the phases of the data mining process.

This is an applied handbook for the application of data mining techniques in the CRM framework.

110 SAP CRM 7. 0 Interview Questions with Answers and Explanations

-Current Questions that are being asked in Interviews TODAY. -Every single question is based on project knowledge and personal experience. -Divided into CRM functionality areas for easy reading. -Covers the most important concepts & configuration settings. -Focus on business scenarios. - There is NO Other book in the market for the CRM 7.0 Interview Questions. - The Question are ACTUAL questions asked in some of the regular interviews that the likes of Accenture & IBM do. (How do we know? Because we do some of these interviews!) - The author himself has over 12 years of SAP Experience

-Current Questions that are being asked in Interviews TODAY.