Powerful Phrases for Effective Customer Service
Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
Presents seven hundred phrases intended to convey courtesy, warmth, and assurance that can be used in fifty different scenarios of dealing with challenging customers and fixing employee-caused problems.
- ISBN 13 : 081442032X
- ISBN 10 : 9780814420324
- Judul : Powerful Phrases for Effective Customer Service
- Sub Judul : Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
- Pengarang : Renee Evenson,
- Kategori : Business & Economics
- Penerbit : AMACOM Div American Mgmt Assn
- Bahasa : en
- Tahun : 2012
- Halaman : 294
- Halaman : 294
- Google Book : http://books.google.com/books?id=pb7bVqIVgIQC&dq=intitle:customer&hl=&source=gbs_api
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Ketersediaan :
Filled with helpful Do This! scenarios that reinforce the correct methods for dealing with difficult situations--as well as Why This Works sections that help you understand the motivation underlying the most effective verbal and behavioral ...