Customer Service Excellence
Readers will find helpful approaches for developing and maintaining solid internal and external customer relationships. Offers dozens of reliable techniques for handling customer complaints, probing for customer needs, and satisfying customer expectations.
- ISBN 13 : 9781556239694
- ISBN 10 : 1556239696
- Judul : Customer Service Excellence
- Pengarang : Debra MacNeill,
- Kategori : Business & Economics
- Penerbit : McGraw Hill Professional
- Bahasa : en
- Tahun : 1993
- Halaman : 100
- Halaman : 100
- Google Book : http://books.google.com/books?id=cAHgw0RCoP4C&dq=intitle:customer&hl=&source=gbs_api
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Ketersediaan :
Readers will find helpful approaches for developing and maintaining solid internal and external customer relationships.