Making Customer Satisfaction Happen
This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
- ISBN 13 : 9780412589201
- ISBN 10 : 0412589206
- Judul : Making Customer Satisfaction Happen
- Pengarang : R.M. McNealy,
- Kategori : Technology & Engineering
- Penerbit : Springer Science & Business Media
- Bahasa : en
- Tahun : 1994
- Halaman : 192
- Halaman : 192
- Google Book : http://books.google.com/books?id=jzxcN0JC4LQC&dq=intitle:customer&hl=&source=gbs_api
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Ketersediaan :
This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.