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50 Activities for Achieving Excellent Customer Service

Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.

Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service ...

HR Optimization

From Personnel Administration to Human and Organizational Capital Development

No other book takes such a systematic approach to HR optimization. The 14 chapters each discuss one HR function and its components, functions, processes, conditions and standards. Each chapter includes a scale for assessing where you are and where you want to be, the reasons you need to look at things differently, critical success factors, and lessons learned.

The planning process begins with the creation of a workforce plan and ends with
a clearly defined approach to filling jobs. ... Once the requisition is approved, the
manager and staffing consultant meet to commit to a staffing strategy that is ...