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A Manager's Guide to Software Engineering

Using a unique question-and-answer format coupled with pragmatic advice, readers will find solutions to more than 450 commonly-used questions and problems covering technology transitions, the software development lifecycle, methods for estimating project costs and effort, risk analysis, project scheduling, quality assurance, software configuration management, and recent technological breakthroughs.

Using a unique question-and-answer format coupled with pragmatic advice, readers will find solutions to more than 450 commonly-used questions and problems covering technology transitions, the software development lifecycle, methods for ...

A Manager's Guide to Software Engineering

Using a unique question-and-answer format coupled with pragmatic advice, readers will find solutions to more than 450 commonly-used questions and problems covering technology transitions, the software development lifecycle, methods for estimating project costs and effort, risk analysis, project scheduling, quality assurance, software configuration management, and recent technological breakthroughs.

Roger S. Pressman. — — —— Guide to Software Engineering 0 - 07 - 002604 -

Love Thy Customer

Creating Delight, Preventing Dissatisfaction, and Pleasing Your Hardest-To-Please Customer

Through the bestselling Dealing with People You Can't Stand, millions of at-their-wits-end readers have trusted Brinkman and Kirschner to provide productive and motivating solutions to effectively working with the full range of their managers', peers', and staff member's difficult behaviors. Since the publication of that book, Brinkman and Kirschner have been in high-demand as companies around the world have invited them to train their employees on how to prevent personnel problems from hurting the bottom line. Now, in an age where being "customer-focused" is a business imperative, companies have been clamoring for Brinkman and Kirschner help them train their front-line employees on how to provide exceptional service, regardless of how badly a customer behaves.Love Thy Customer will deal exclusively with the interactions and behaviors of service providers with their customers both external and internal. In Brinkman and Kirschner's trademark straightforward, but light-hearted and user-friendly style, they will cover specific communication skills and strategies for creating delight in customers, preventing customers from becoming difficult in the first place, and dealing with the full range of difficult behaviors and situations.Business readers are flocking back to the basics, such as the bestselling, Hug Your Customer. In an age when companies recognize that a key to sustaining long-term growth is delivering exceptional service to build a loyal and ever-widening customer base, Brinkman & Kirschner's Love Thy Customer will be welcomed by managers responsible for maintaining customer focus, owners of small to medium sized businesses wanting to cultivate a strong service ethic, as well as the front line service providers at their wits end.

" You've got to shoot for nothing less than customer delight, every time. "Love Thy Customer" "lets you count the ways" to communicate to your customers that you want to help them fulfill their needs, and make them feel cared for.

U.S. Industry & Trade Outlook '98

The #1 Guide to U.S. Industry & Trade is Back Whether you want to identify sectors with the highest growth potential-stay on top of major developments in key industries-or find new marketing & investment opportunities, you won't find a more comprehensive resource than this edition of the leading reference guide to U.S. industry & trade. The result of an innovative joint venture between the U.S. Department of Commerce/International Trade Administration, DRI/McGraw-Hill, & Standard & Poor's, the U.S. Industry & Trade Outlook '96 provides sector-by-sector reviews, forecasts & global reports for more than 350 industries, including: computer software; construction; transportation; textiles; financial services; metals; microelectronics; retailing; aerospace; motor vehicles; telecommunications; entertainment.

International Trade Administration. Table 18-15: Textile Machinery (SIC 3552)
Trends and Forecasts Paper Industries Machinery (SIC 3554) Trends and
Forecasts Farm Machinery ... After rising rapidly in 1994 and 1995, U.S. exports
to Indonesia fell in 1996 to more traditional levels, i.e., below $10 million. On the
positive side, ... Slack demand from the U.S. textile sector also led to a sizable
contraction in imports, the largest since the last U.S. recession in 1991. (Industrial
production in ...

Schaum's outline of theory and problems of punctuation, capitalization, and spelling

Confusing Textbooks? Missed Lectures? Tough Test Questions? Fortunately for you, there's Schaum's Outlines. More than 40 million students have trusted Schaum's to help them succeed in the classroom and on exams. Schaum's is the key to faster learning and higher grades in every subject. Each Outline presents all the essential course information in an easy-to-follow, topic-by-topic format. You also get hundreds of examples, solved problems, and practice exercises to test your skills. This Schaum's Outline gives you Practice problems with full explanations that reinforce knowledge Coverage of the most up-to-date developments in your course field In-depth review of practices and applications Fully compatible with your classroom text, Schaum's highlights all the important facts you need to know. Use Schaum's to shorten your study time-and get your best test scores! Schaum's Outlines-Problem Solved.

Confusing Textbooks?

Database Systems Handbook

With a unique systematic coverage of next-generation databasing, this essential handbook gives computing professionals working in distributed systems a one-stop source of information and tips on the design, operation, and use of database management systems for a wide variety of applications.

With a unique systematic coverage of next-generation databasing, this essential handbook gives computing professionals working in distributed systems a one-stop source of information and tips on the design, operation, and use of database ...

Building Data Mining Applications for CRM

How data mining delivers a powerful competitive advantage! Are you fully harnessing the power of information to support management and marketing decisions? You will, with this one-stop guide to choosing the right tools and technologies for a state-of-the-art data management strategy built on a Customer Relationship Management (CRM) framework. Authors Alex Berson, Stephen Smith, and Kurt Thearling help you understand the principles of data warehousing and data mining systems, and carefully spell out techniques for applying them so that your business gets the biggest pay-off possible. Find out about Online Analytical Processing (OLAP) tools that quickly navigate within your collected data. Explore privacy and legal issues...evaluate current data mining application packages...and let real-world examples show you how data mining can impact -- and improve -- all of your key business processes. Start uncovering your best prospects and offering them the products they really want (not what you think they want)!

Alex Berson, Stephen Smith, Kurt Thearling. ' - t ' Chapter 2: Data Mining and
Data Warehousing Figure 2-4 Multi-tiered Data Warehouse Architecture
Application Servers. 33. Warehouse Server Clients •GUl/ Presentation logic •
Query ...