Customer Service
S/NVQ Level 3 Candidate Handbook
Offers support for the NVQ/SVQ Level 2 Customer Service standards. This work includes case studies that give students the opportunity to analyse and discuss real-life situations and to practise their skills.
- ISBN 13 : 9780435452278
- ISBN 10 : 0435452274
- Judul : Customer Service
- Sub Judul : S/NVQ Level 3 Candidate Handbook
- Pengarang : Allan Woods, Lesley Hebron, Sally Bradley,
- Kategori : Customer services
- Penerbit : Heinemann
- Bahasa : en
- Tahun : 2001
- Halaman : 378
- Halaman : 378
- Google Book : http://books.google.com/books?id=mjhjcXtjOUwC&dq=intitle:customer&hl=&source=gbs_api
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Ketersediaan :
This text takes candidates through the NVQ award, unit-by-unit, offering plenty of questions and exercises to reinforce knowledge and understanding.