Based on research and consultations with over 200 organizations known for their innovative and effective approaches to satisfying customers, Barsky illustrates the importance of the "bottom line" to customer satisfaction and, ultimately, to a company's overall success and profitability. He structures the book on a "learning triangle" that shows the three important keys to customer satisfaction -employees, customers, and competitors -- and explains how businesses can use these keys to construct customer satisfaction approaches for value-based transactions.
He structures the book on a "learning triangle" that shows the three important keys to customer satisfaction -employees, customers, and competitors -- and explains how businesses can use these keys to construct customer satisfaction ...
Introduces the position of customer service representative, including educational requirements, training, duties, salary, employment outlook, and possible future positions.
Introduces the position of customer service representative, including educational requirements, training, duties, salary, employment outlook, and possible future positions.
Kesedaran ini harus membuka jalan kepada perubahan tingkah laku dalam
usaha mencegah pencemaran sumber air, dalam memastikan kebersihan pili air
awam dan simpanan bersih air minum di rumah- rumah, dan mungkin juga ...
Water supply and environmental sanitation in rural areas in Indonesia.
Water supply and environmental sanitation in rural areas in Indonesia.
