Creating a Customer-centered Culture
Leadership in Quality, Innovation, and Speed
Creating a Customer-Centered Culture shows you how to successfully apply existing traditional management tools to knowledge and service work. it teaches you to think like customers so you can implement an organizational culture transformation on your way to total quality management in a jargon-free, step-by-step way.
- ISBN 13 : 0873891511
- ISBN 10 : 9780873891516
- Judul : Creating a Customer-centered Culture
- Sub Judul : Leadership in Quality, Innovation, and Speed
- Pengarang : Robin L. Lawton,
- Kategori : Business & Economics
- Penerbit : ASQ Quality Press
- Bahasa : en
- Tahun : 1993
- Halaman : 177
- Halaman : 177
- Google Book : https://play.google.com/store/books/details?id=AiaRbn7N7HIC&source=gbs_api
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Ketersediaan :
Creating a Customer-Centered Culture shows you how to successfully apply existing traditional management tools to knowledge and service work. it teaches you to think like customers so you can implement an organizational culture ...