U.S. companies are more competitive, more productive, and create higher quality services and products when their employees are integrally involved in decisions about their jobs, work environment, and the business as a whole. This comprehensive new study presents the first research evidence to support this claim. The study explores trends in the adoption of employee involvement (EI) and total quality management (TQM) programs--programs such as self managing work teams, profit sharing, and job enrichment--over the past three years. Through an analysis of practices at Fortune 1000 service and manufacturing firms, it profiles the types of organizations that typically adopt EI practices, reveals the types programs they choose, and the results these achieve. It describes the organizational and personnel policies that support programs that promote employee involvement and those that prevent them from working. And it describes the successes companies have realized in increased operating effectiveness and as well as improved financial performance.
The study explores trends in the adoption of employee involvement (EI) and total quality management (TQM) programs--programs such as self managing work teams, profit sharing, and job enrichment--over the past three years.
Written to accompany the best-selling title, Total Quality Management, this book of cases draws together a variety of international examples from a diversity of areas. The cases are of particular value and interest as they are not taken from the usual stable of known TQM companies. A great deal of useful learning can be derived from reading about the TQM experiences of other organizations, which in this book range from a leading business school - the authors' own institution - to a large international chemical company, from a manufacturer of aircraft to a well known insurance company. Supplying a wealth of information for students on business or management studies courses to give practicality in an academic setting, or for use by directors and managers to give a comparison with their own operations, Cases in Total Quality Management will be essential for everyone interested in the application of TQM.
Written to accompany the best-selling title, Total Quality Management, this book of cases draws together a variety of international examples from a diversity of areas.
This Book Covers All Aspects Of Total Quality Management(Tqm). It Provides Not Only The Principles And Practices But Also The Tools And Techniques. It Ensures The Reader To Have A Sound Understanding Of All The Concepts Of Tqm.Salient Features * It Presents Comprehensive Coverage Instructional Needs Of Business, Education, Engineering, Health-Care, Technology Students In Professional Education Institutions. * Provides Detailed Solutions To Problems In Attribute And Variable Control Charts And Acceptance Sampling Plan. * It Contains Tqm Concepts Of Leadership, Customer-Satisfactions, Employee Involvements, Continuous Process Improvement, And Supplier Partnership And Performance Measures. * It Covers Quality Systems, Bench Marking, Quality Function Deployment, Quality By Design, Experimental Design And Taguchi S Quality Engineering.
N. V. R. Naidu. lililDililiHjnjseunl 1 Quality and Quality Control INSPECTION
Inspection is the most Front Cover.
This text explains the need for quality in healthcare, and defines quality from the healthcare professional's perspective. It provides guidance on appropriate strategies and implementation techniques, and includes a detailed discussion of ISO 9000 in healthcare. The impact of customer satisfaction is illustrated, and strategies are provided for a marketing approach to TQM in healthcare.
This text explains the need for quality in healthcare, and defines quality from the healthcare professional's perspective.
There are many books on Total Quality Management, but this is the first written specifically to help trainers introduce or run a TQM system. Written in a direct and participative style, using case studies, questionnaires and trainers tips, this practical guide will help trainers to: +Act as consultants as well as deliverers of information+Work at all levels in the organization+Facilitate the continuous process of change that TQM demandsNow fully up-dated to reflect changes in TQM training, the book also includes details on Business Process Improvement.
There are many books on Total Quality Management, but this is the first written specifically to help trainers introduce or run a TQM system.
Gain the knowledge and develop the skills needed to implement the quality concepts in your small business. Continually improve business processes by working out how to put your customers first and involve your employees in quality
Gain the knowledge and develop the skills needed to implement the quality concepts in your small business. Continually improve business processes by working out how to put your customers first and involve your employees in quality
Contributed articles.
Contributed articles.
This comprehensive, student friendly book is intended as a tool to achieve quality in organizations. Completing a course based on topics covered in this book will make one confident enough to implement quality management principles in a given situation. A holistic approach, practical relevance, effective learning and a compendium of A to Z of TQM distinguish this well-written text. Inclusion of the findings of research carried out by the authors in industries and educational institutions add flavour to the book. Various examples are drawn from institutional experience, which make the understanding of the concepts easy. The special feature of this book is that every chapter has a case study, in addition to a host of short questions and summary type questions. The questions for group discussion, practical exercises and net based exercises given at the end of every chapter are unique. Intended primarily as a textbook for engineering and management students, this book would also be useful for the in-house training of engineers and managers of various industries and organizations on TQM. The book may be effectively used as a resource material for quality professionals and consultants.
The special feature of this book is that every chapter has a case study, in addition to a host of short questions and summary type questions.