Total Quality Management in Healthcare
Implementation Strategies for Optimum Results
This text explains the need for quality in healthcare, and defines quality from the healthcare professional's perspective. It provides guidance on appropriate strategies and implementation techniques, and includes a detailed discussion of ISO 9000 in healthcare. The impact of customer satisfaction is illustrated, and strategies are provided for a marketing approach to TQM in healthcare.
- ISBN 10 : UOM:49015002525468
- Judul : Total Quality Management in Healthcare
- Sub Judul : Implementation Strategies for Optimum Results
- Pengarang : D. H. Stamatis,
- Kategori : Health & Fitness
- Penerbit : Irwin Professional Publishing
- Bahasa : en
- Tahun : 1996
- Halaman : 348
- Halaman : 348
- Google Book : http://books.google.com/books?id=BTYQAQAAMAAJ&dq=intitle:total+quality+mana&hl=&source=gbs_api
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Ketersediaan :
This text explains the need for quality in healthcare, and defines quality from the healthcare professional's perspective.