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Logistics and Supply Chain Management

Strategies for Reducing Cost and Improving Service

This edition discusses the role of logistics in achieving corporate and financial goals. It provides practical guidance on auditing logistics systems and describes the use of customer surveys, opportunities for lead time reduction and the principles of JIT. *Written by a top author and consultant in the field. *Illustrated with case studies from a range of industries and countries. *Includes checklists and executive summaries.

The real-world guide to using logistics to maximize customer service and competitive performance! Improve flexibility and eliminate obstacles throughout your supply chain.

Kaizen Strategies for Customer Care

How to Create a Powerful Customer-care Program-- and Make it Work

"At last a book to show you in very practical terms what real changes you have to make to become truly customer focused." ¿ Cannon Ltd. A proven framework to implement a customer-focused strategy using the nine basic principles of Kaizen.

This book includes case histories of companies like Unipart and Cannon who have already discovered how successful Kaizen customer care can be when joined with traditional customer service strategies.

Making Capital Budgeting Decisions

Maximizing the Value of the Firm

Business practitioners have few readily accessible means of evaluating corporate financial decisions; many still rely on college textbooks or internal "rules of thumb" for a framework for their decision-making. The FT Corporate Finance Manuals provide managers and professionals with robust frameworks for understanding and applying the principles of sound financial decision making. Introducing and explaining the foundations of key corporate financial theories: they have a relentless focus on the essential, the practical and the applicable. Offering supporting software, these interactive guides will enable managers to act on decisive strategies backed up by sound financial judgements.

How can the firm implement the capital budgeting concepts in the book easily? The book and software are engineered to provide in-depth and user-friendly support in one of the most critical areas of management decision-making.