Total Quality Management in Human Service Organizations

Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.

As these estimates indicate, the costs of not providing quality products and
services can be so great that the costs of implementing quality management
programs are usually recovered. QUALITY MANAGEMENT AND HUMAN
SERVICE ...