Harvard Business Review on Increasing Customer Loyalty
How do you keep your customers coming back - and get them to bring others? This collection of HBR articles helps you: turn angry customers into loyal advocates; get more people to recommend you; boost customer satisfaction by satisfying your employees; and, focus on profitable customers - whether they're loyal or not.
- ISBN 13 : 1422162524
- ISBN 10 : 9781422162521
- Judul : Harvard Business Review on Increasing Customer Loyalty
- Pengarang : Harvard Business Review,
- Kategori : Business & Economics
- Penerbit : Harvard Business Press
- Bahasa : en
- Tahun : 2011
- Halaman : 221
- Halaman : 221
- Google Book : http://books.google.com/books?id=tdkkNDPRbaYC&dq=intitle:customer&hl=&source=gbs_api
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Ketersediaan :
This collection of HBR articles helps you: turn angry customers into loyal advocates; get more people to recommend you; boost customer satisfaction by satisfying your employees; and, focus on profitable customers - whether they're loyal or ...