Total Quality Management in Higher Education

Is it Working? why Or why Not?

Not a guide to implementing total-quality management in education, but an assessment and evaluation of whether existing institutional efforts are providing the same degree of benefits and potential as in other domains. Some contributors consider individual cases, describing the efforts, evaluating t

TOTAL QUALITY MANAGEMENT AND HIGHER EDUCATION CULTURE Unlike
the industrial and manufacturing culture ... which is conducive to the adaptation of
the quality principles of Edward Deming and other quality management gurus, ...