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Total Quality Management for Hospital Nutrition Services

This manual provides the necessary information to build and sustain an effective total quality management program for nutrition services in hospitals, skilled nursing facilities, and nursing homes. Forms, chart s, and guidelines are included in reproducible format. This manual pro vides numerous real-life examples.

In order to have a successful quality management program, it is important to
know and be able to use the skills that facilitate group interactions. This chapter
focuses on tools and techniques that enhance group efforts. Effective, efficient
work ...