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Empowering the Customer

The Citizen in Public Sector Reform

This publication explores some of these recent strategies based on Commonwealth best practice. It presents, among other things, guidelines on developing clients' charters, setting appropriate standards for public services, and meeting the expectations of the socially deprived.

This publication explores some of these recent strategies based on Commonwealth best practice.

Sustainable Management of Tropical Rain Forest in Uganda

This volume traces the development of tropical forest management in Uganda. It is part of a series intended to assist a wider understanding of the historical basis to the new directions and policy initiatives now being taken in the countries concerned. The report provides a clear account of forest management during the period up to independence in 1962, the development of management systems such as the tropical shelterwood system and assesses the current position before looking to the future.

This volume traces the development of tropical forest management in Uganda.