Sebanyak 5 item atau buku ditemukan

Branded Customer Service

The New Competitive Edge

By the author of the bestselling A Complaint Is a Gift (more than 100,000 copies sold) The first book to combine the dynamics of customer service with the psychology of branding-two of the most powerful concepts in business A comprehensive, practical guide that offers strategies, exercises and real-world examples of branded customer service in action Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service -- until now. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with organizational representatives. Janelle Barlow and Paul Stewart show how to infuse an entire organization with brand values and create a recognizable style of service that reflects brand promises and brand images.

By the author of the bestselling A Complaint Is a Gift (more than 100,000 copies sold) The first book to combine the dynamics of customer service with the psychology of branding-two of the most powerful concepts in business A comprehensive, ...

Hostage to Death (Large Print 16pt)

Legionnaire Bill Reilly was given specific orders to guard a railroad station where nightly trains carrying Spanish supplies and troops pass by. He would have done so had it not been for a severed hand that arrived in his camp. The grizzled token carried a taunting message from a renegade Berber chieftain, claiming capture of an Englishwoman named Kay MacArthur and challenging the Legion to rescue her. Reilly's sense of honor overrides all. He takes up the gauntlet knowing full well he could be walking into a trap with deadly consequences.

That all L. Ron Hubbard stories did not run beneath said byline is yet another
aspect of pulp fiction lore. That is, as publishers periodically rejected manuscripts
from top-drawer authors if only to avoid paying top dollar, L. Ron Hubbard and
companyjust as frequently replied with submissions under various pseudonyms.
In Ron's case, the list included: Rene Lafayette, Captain Charles Gordon, Lt.
Scott Morgan and the notorious Kurt von Rachen—supposedly on the lam for a
murder rap, ...

Grace, Gaia, and the End of Days

An Alternative Way for the Advanced Soul

In this book, Stuart Wilde gives you the keys to levels of metaphysical comprehension and sophistication not normally understood. Stuart says that we are in the Kali Yuga, the Age of Destruction, when the self-correcting intelligence of the planet (Gaia) will take back Earth on behalf of the animals, nature, and the little children. He says there are battles currently raging in the spiritual worlds between the forces of light and the ghouls (dark entities) in order to free us all. He describes a power he calls the Solar Logos, which he says comes to Earth to deliver a rebirth he calls the Renewal. As such, he calls this time the ''End of Days'' - not because the world will end, but because it is the end of the world as we know it.

In this book, Stuart Wilde gives you the keys to levels of metaphysical comprehension and sophistication not normally understood.

Empty Cradle, Broken Heart, Revised Edition

The heartache of miscarriage, stillbirth, or infant death affects thousands of U.S. families every year. Empty Cradle, Broken Heart offers reassurance to parents who struggle with anger, guilt, and despair after such tragedy. Deborah Davis encourages grieving and makes suggestions for coping. The book includes information on issues such as the death of one or more babies from a multiple birth, pregnancy interruption, and the questioning of aggressive medical intervention. There is also a special chapter for fathers as well as a chapter on ''protective parenting'' to help anxious parents enjoy their precious living children. Doctors, nurses, relatives, friends, and other support persons can gain special insight. Most importantly, parents facing the death of a baby will find necessary support in this gentle guide. If reading this book moves you to cry, try to accept this reaction. Your tears merge with those of other grieving parents. You are not alon!

A journal can be a diary, scrapbook, sketch pad, lined or unlined, leather bound
or a spiral notebook . a place where you can unload your deepest feelings, your
most private self. It provides struc— ture and a place where you can express your
 ...

Strategic Business Partner

Aligning People Strategies With Business Goals: Easyread Super Large 24pt Edition