CRM in Services Sector
A Practical Approach
Having people skills is imperative in the services industry. Employees must see the importance of the customer to their business. This book presents five service truths that employees misunderstand and so lose their customers. They are: bad news travels f
- ISBN 13 : 9788178817521
- ISBN 10 : 8178817527
- Judul : CRM in Services Sector
- Sub Judul : A Practical Approach
- Pengarang : Madhavi Garikaparthi,
- Kategori : Customer relations
- Bahasa : en
- Tahun : 2005
- Halaman : 195
- Halaman : 195
- Google Book : http://books.google.com/books?id=e_FcPgAACAAJ&dq=intitle:crm&hl=&source=gbs_api
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Ketersediaan :
Having people skills is imperative in the services industry. Employees must see the importance of the customer to their business. This book presents five service truths that employees misunderstand and so lose their customers.