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Introduction to Total Quality

Quality Management for Production, Processing, and Services

This comprehensive, in-depth introduction to both the big picture and the specific details of total quality management uses a direct, straightforward approach to make the theories and principles of total-quality practical and useful in a real world setting.

This comprehensive, in-depth introduction to both the big picture and the specific details of total quality management uses a direct, straightforward approach to make the theories and principles of total-quality practical and useful in a ...