Beyond Total Quality Management
Toward the Emerging Paradigm
Beyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised of 12 conceptual chapters and a collection of chapter-length case studies. The conceptual chapters introduce students to the philosophies, methods and tools of TQM and suggest a new paradigm for management which goes beyond TQM as it is commonly viewed today. The case studies exemplify the concepts in practice and give students a context for discussing the practical applications of TQM. While maintaining a strong customer value orientation throughout, this text addresses the entire spectrum of issues related to TQM - from human resources management and organizational culture to customer value measurement and statistical quality control. This well-balanced approach is based on sound research and consistently reinforces the crucial link between TQM and business strategy.
- ISBN 10 : UOM:39015032831714
- Judul : Beyond Total Quality Management
- Sub Judul : Toward the Emerging Paradigm
- Pengarang : Gregory M. Bounds,
- Kategori : Business & Economics
- Penerbit : McGraw-Hill College
- Bahasa : en
- Tahun : 1994
- Halaman : 817
- Halaman : 817
- Google Book : http://books.google.com/books?id=Af7sAAAAMAAJ&dq=intitle:total+quality+mana&hl=&source=gbs_api
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Ketersediaan :
While maintaining a strong customer value orientation throughout, this text addresses the entire spectrum of issues related to TQM - from human resources management and organizational culture to customer value measurement and statistical ...