Empowering the Customer
The Citizen in Public Sector Reform
This publication explores some of these recent strategies based on Commonwealth best practice. It presents, among other things, guidelines on developing clients' charters, setting appropriate standards for public services, and meeting the expectations of the socially deprived.
- ISBN 13 : 9780850926491
- ISBN 10 : 0850926491
- Judul : Empowering the Customer
- Sub Judul : The Citizen in Public Sector Reform
- Pengarang : Victor Ayeni,
- Kategori : Political Science
- Penerbit : Commonwealth Secretariat
- Bahasa : en
- Tahun : 2001
- Halaman : 63
- Halaman : 63
- Google Book : http://books.google.com/books?id=oO0O5_5zK0kC&dq=intitle:customer&hl=&source=gbs_api
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Ketersediaan :
This publication explores some of these recent strategies based on Commonwealth best practice.