Implementing and Sustaining Total Quality Management in Health Care
This book will address ten of the major thrusts of TQM within health care in an ordered and practical way. The text will vary from the simple example (car parking!; your desk; telephone behaviour) to the complex, or diverse example (comprehensive standard setting). The simpler the example, perhaps the better the message. The book addresses the following issues in its subsequent chapters: Staff commitment and developing a strategy; Management and organisation of TQM; Measuring quality; Designing health care; Controlling health care processes; Empowering staff and problem solving; Customer responsiveness; Training for quality improvement; Sustaining commitment and momentum.
- ISBN 13 : 9780582209039
- ISBN 10 : 058220903X
- Judul : Implementing and Sustaining Total Quality Management in Health Care
- Pengarang : Hugh C. H. Koch,
- Kategori : Health services administration
- Penerbit : Longman Publishing Group
- Bahasa : en
- Tahun : 1992
- Halaman : 248
- Halaman : 248
- Google Book : http://books.google.com/books?id=oelFAAAAYAAJ&dq=intitle:total+quality+mana&hl=&source=gbs_api
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Ketersediaan :
This book will address ten of the major thrusts of TQM within health care in an ordered and practical way.