Sebanyak 2 item atau buku ditemukan

Implementing and Sustaining Total Quality Management in Health Care

This book will address ten of the major thrusts of TQM within health care in an ordered and practical way. The text will vary from the simple example (car parking!; your desk; telephone behaviour) to the complex, or diverse example (comprehensive standard setting). The simpler the example, perhaps the better the message. The book addresses the following issues in its subsequent chapters: Staff commitment and developing a strategy; Management and organisation of TQM; Measuring quality; Designing health care; Controlling health care processes; Empowering staff and problem solving; Customer responsiveness; Training for quality improvement; Sustaining commitment and momentum.

This book will address ten of the major thrusts of TQM within health care in an ordered and practical way.

Manajemen administrasi rumah sakit

3. tentukan masalah-masalah organisasi dalam menghadapi perubahan ini 4.
kenali alasan dan kemungkinan resistance to change yang ada dalam
organisasi kita 5. tentukan tujuan yang akan dicapai dalam menghadapi
perubahan ini 6. tentukan pendekatan manajemen perubahan yang akan
dilakukan 7. implementasikan manajemen perubahan secara utuh dengan
melibatkan semua pihak terkait 8. lakukan monitoring dan evaluasi terhadap
proses manajemen perubahan itu, ...