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The Art of Software Support

Design and Operation of Support Centers and Help Desks

Presents ready-to-use information on how to set up and effectively run a help desk or technical software support group. The manual provides check lists for call handling and resolving calls, determining staffing levels and cost-justifying a support center

The manual provides check lists for call handling and resolving calls, determining staffing levels and cost-justifying a support center 56945-9 The first complete, real-world guide to building and running help desks and software support ...