The Art of Software Support
Design and Operation of Support Centers and Help Desks
Presents ready-to-use information on how to set up and effectively run a help desk or technical software support group. The manual provides check lists for call handling and resolving calls, determining staffing levels and cost-justifying a support center
- ISBN 13 : 9780135694503
- ISBN 10 : 0135694507
- Judul : The Art of Software Support
- Sub Judul : Design and Operation of Support Centers and Help Desks
- Pengarang : Françoise Tourniaire,
- Kategori : Computers
- Penerbit : Prentice Hall
- Klasifikasi : 005.3/068/8
- Call Number : 005.3/068/8 FRA t
- Bahasa : en
- Penaklikan : xii, 336 p. :
- Tahun : 1997
- Halaman : 336
- Halaman : 336
- Open Library : http://openlibrary.org/books/OL994353M/The_art_of_software_support
- Google Book : http://books.google.com/books?id=RmNGAAAAYAAJ&dq=intitle:the+art+of+software+testing&hl=&source=gbs_api
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Ketersediaan :
The manual provides check lists for call handling and resolving calls, determining staffing levels and cost-justifying a support center 56945-9 The first complete, real-world guide to building and running help desks and software support ...