Kaizen Strategies for Customer Care
How to Create a Powerful Customer-care Program-- and Make it Work
"At last a book to show you in very practical terms what real changes you have to make to become truly customer focused." ¿ Cannon Ltd. A proven framework to implement a customer-focused strategy using the nine basic principles of Kaizen.
- ISBN 10 : UOM:49015003112589
- Judul : Kaizen Strategies for Customer Care
- Sub Judul : How to Create a Powerful Customer-care Program-- and Make it Work
- Pengarang : Patricia Wellington,
- Kategori : Comparative management
- Penerbit : Financial Times Management
- Bahasa : en
- Tahun : 1995
- Halaman : 239
- Halaman : 239
- Google Book : http://books.google.com/books?id=KCYPAQAAMAAJ&dq=intitle:customer&hl=&source=gbs_api
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Ketersediaan :
This book includes case histories of companies like Unipart and Cannon who have already discovered how successful Kaizen customer care can be when joined with traditional customer service strategies.