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Total Quality Management in Education

This text has been written for managers in higher education as well as for headteachers and deputy heads in the school sector.;"Total quality management" (TQM) is a philosophy and a methodology that is widely used in business, and increasingly in education, to manage change or other processes. With the pressure for change and quality in education never more acute, this book provides an opportunity for readers in education to acquaint themselves with TQM.;Revised and updated, this edition introduces the key concepts of TQM in the education context. It discusses organizational, leadership and teamwork issues and the tools and techniques of TQM. This text should help educators develop a framework for quality management in their school, college, department or university.

It is instructive to look to the business world for an insight into quality. IBM's
definition puts it simply: 'quality equals customer satisfaction' (Unterberger, 1991).
Alex Trotman, an Executive Vice-President of the Ford Motor Company, has ...

Total Quality Management in Education

"Comprehensive and lucid, the book will help educational planners to build on their beliefs, fine-tune their mission and work towards the goal of providing quality education. An indispensable resource for educational administrators and heads of universities, colleges and schools, this book will also be of interest to researchers in quality management and education."--BOOK JACKET.

Most educational institutions run on a routine, often without a plan of
development. Any developmental efforts are usually piecemeal approaches.
Total quality management (TQM) urges for long-term planning, which is also
dynamic, since the ...